Return & Refund Policy

This policy describes default return and refund practices for wholesale and OEM/ODM orders. Terms on the mutually confirmed proforma invoice (PI) or contract take precedence. Last updated: October 2026.

1. Scope

  • Applies to orders placed through this website, email, online chat or linked trade-assurance platforms
  • The signed or mutually confirmed PI/contract prevails where it states different terms

2. Order Confirmation & Payment

  • Each order is confirmed by a PI stating specifications, quantity, unit price, total amount, deposit and balance schedule, lead time and trade term
  • A deposit (commonly 30%) secures production; the balance is due before shipment unless otherwise stated in writing on the PI
  • Production starts only after deposit confirmation and final approval of artwork and specifications

3. Ready-Stock Products

  • Non-customized, ready-stock products may be returned within 7 calendar days of delivery if unused, undamaged and in original packaging
  • Returns require our prior written authorization (RMA); shipments without an RMA may be refused

4. OEM/ODM & Made-to-Order Products

  • Custom products (custom logos, colors, packaging or tooling) are made to buyer-approved samples and artwork and are generally non-returnable and non-refundable
  • They may only be returned if they do not match the confirmed specifications, approved samples or artwork

5. Defects, Shortages & Shipping Errors

  • Inspect goods within 7 calendar days of delivery and report defects, shortages or wrong items with photos or videos within this period
  • For confirmed quality problems or our shipping errors, we provide repair, free replacement, credit note or partial/full refund at our discretion, and bear the related return and re-delivery freight
  • Consequential losses beyond the value of the affected goods are not covered unless stipulated in the contract

6. Return Shipping Costs

  • Confirmed quality returns: return freight is borne by WeiXing
  • Buyer-reason returns (non-quality, e.g. ordered by mistake or changed mind): the buyer bears international return shipping, customs fees and re-delivery costs
  • Parcels refused or undeliverable due to buyer-side customs or tax issues are not refundable for outbound freight; storage or return fees are deducted from any refund

7. Return Procedure

  • Contact us within 7 days of delivery with the order/PI number, problem description and photo or video evidence
  • We will confirm the RMA and the authorized return address in writing; please return only to that address
  • We recommend tracked and insured return shipping

8. Refunds

  • Approved refunds are issued within 3-15 business days after we receive and inspect the returned goods
  • Refunds go to the original payment method or trade-assurance channel; bank or platform fees for buyer-reason returns may be deducted

9. Order Cancellation

  • Cancelled before production starts: deposit is fully refundable
  • Cancelled after production starts: refund excludes costs already incurred (materials, tooling, finished or semi-finished goods), which will be itemized for the buyer
  • Shipped or completed custom orders cannot be cancelled

10. Contact Us

  • Zhejiang WeiXing Import & Export Co., Ltd. — Yiwu, Jinhua, Zhejiang, P.R. China
  • Email: weixing.center@gmail.com / 13753545177@163.com
  • Phone / WhatsApp / WeChat: +86 137 5354 5177